Frequently Asked Questions

SmartVPN adds a new network interface to your PC / Mac, that will be used as if you have a connection to your local area network or a direct connection to the Internet. Your IP will be different and all your traffic is encrypted and goes through this interface.

The VPN automatically encrypt and anonymise your internet connection and all your applications traffic, but when using a web proxy, you need to manually configure some applications (such as your Web browser).

VPN services uses much stronger encryption and are therefore considered safer than web proxies.

No, you need an existing Internet connection (cable, DSL, dial-up ., satellite, etc.) to use the VPN service.

Your ISP will see a secure, encrypted connection to one of our remote VPN servers. It will not be able to decrypt your online traffic or to determine the nature of your online activities.

No, in general, you will not notice any slowness.

Yes, most popular online TV and movies plateformes are supported SmartVPN.

Our servers are located in several countries around the world such as: The United states, France, Netherland and Canada...

We have no interest in the tracing the websites you visit. We do only store the connection times and total data usage, and they are stored for a limited time.

SmartVPN does not applies any limit on bandwidth or transfer download.

We offer dynamic IP addresses . Whenever you connect to one of our servers, you will have a new IP address.

If you are interested in a dedicated static IP, it is offered by subscribing the dedicated pack.

The service costs 4$ monthly for a yearly subscription, you will find all information about our offers on the page Offers.

We accept payment by credit card, Paypal and HiPay.

Unfortunately we do not offer accounts test due to abuse issues.

Changing your SmartVPN pack can be done at any time! but note that if you downgrade from the Dedicated pack to another pack, you may lose your dedicated IP

With SmartVPN, you can use your account on multiple devices, one at a time! When you change device, you must disconnect first.

The payment of your invoices are available from your customer account in the Invoices tab.

All orders are manually reviewed and accepted by the SmartVPN team, in case of non receipt of your information/credentials , please send us a support ticket with your paiement information. Once verified, your details will be sent to you!

SmartVPN supports all the most widely used VPN protocols, namely: PPTP, L2TP & OpenVPN.

SmartVPN can be used on most operating systems including Microsoft Windows and Apple OSX, Linux / Unix . It is also supported on iPhone, Android, Blackberry and Windows Phone.

Some protocols are supported by the default like PPTP and L2TP, and others via thirdparty apps. Take a look at our configuration page for more details.

Your router must support one of the protocols used by SmartVPN or PPTP, L2TP or OpenVPN.

Yes, you can use SmartVPN on any computer, but you will need administrator / root privileges to configure it and connect.

All  PPTP/L2TP  servers are TCP only, but the OpenVPN ones operate in TCP and UDP.

Once you are connected to SmartVPN servers, all your programs use a virtual network interface, which protects and encrypts all the applications / protocols traffic.

No action is required on your part, your ISP must allow GRE (via port 1723) protocol. In most cases, you will not have any problem connecting to SmartVPN.

Once connected, go to our testing page to verify that you are correctly connected.

Go to the server tab from your account page, you will find all information about servers performance.

PPTP and L2TP protocoles are based on the GRE (port1723) which is easily filtered / blocked by Internet service providers. If that problem is confirmed, the solution is to switch to OpenVPN, it works with any Internet connection, and adds a higher level of security while ensuring speed and reliability.

No you don't have to reconfigure your computer if you resubscribe to SmartVPN using the same account.